Responsible Gaming at 23baj — Your Safety Comes First

Our Responsible Gaming Commitments

23baj's Approach to Responsible Gaming

At 23baj, we believe that gaming should be entertaining, controlled, and always within your means. We serve players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — and we take our duty of care to every one of those players seriously. Gaming is a leisure activity, not a source of income, and we encourage all players to treat it that way.

We have built a range of practical tools directly into the 23baj platform so that you can set boundaries on your own terms, at any time, without needing to contact support first. These tools are designed to be simple to use, immediate in effect, and effective in helping you maintain a healthy relationship with gaming.

23baj also takes a proactive approach to identifying players who may be at risk. Our team monitors account activity for behavioural patterns that may indicate gambling-related distress, and we may reach out proactively to offer support or apply protective measures. If you are ever concerned about your gaming habits or those of someone you know, please do not hesitate to contact our support team.

Age Verification and the 21+ Rule

23baj operates a strict 21+ policy. No person under the age of 21 is permitted to create an account, make a deposit, or participate in any game or betting activity on the platform. This policy applies to all players in Bangladesh without exception. Age verification is conducted at the point of registration and may be repeated at any stage of the account lifecycle, particularly before a withdrawal is processed.

• ▸All new registrations must provide a valid date of birth. Accounts where the declared age cannot be verified may be suspended pending further documentation.
• ▸23baj may request a copy of your national ID card (NID), birth certificate, or passport at any time to confirm that you meet the minimum age requirement.
• ▸Any account confirmed to belong to a player under 21 will be immediately closed. Funds in that account will be reviewed on a case-by-case basis in accordance with applicable policies.

Responsible Gaming Tools Available on 23baj

23baj provides the following player-controlled tools. You can request any of these at any time by contacting our support team at [email protected]. All requests are processed promptly during Bangladesh Standard Time (BST, UTC+6) business hours.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience with gaming. It tends to develop gradually, and many people do not recognise it in themselves until it has become a serious concern. The following are common warning signs. If you recognise several of these in your own behaviour, we encourage you to reach out for support.

• ⚠️Spending more money on gaming than you originally planned or can comfortably afford.
• ⚠️Chasing losses — continuing to bet in order to win back money you have already lost.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money spent on gaming.
• ⚠️Neglecting work, education, family responsibilities, or social commitments due to time spent gaming.
• ⚠️Feeling restless, irritable, or anxious when not gaming, or when attempting to cut back.
• ⚠️Borrowing money or selling personal possessions to fund gaming activity.
• ⚠️Using gaming as the primary way to cope with stress, loneliness, depression, or difficult life events.

If you recognise any of these patterns, please contact the 23baj support team immediately. There is no judgement — only support. You can also speak to a trusted family member or friend, or seek guidance from a mental health professional.

Tips for Keeping Gaming Fun and Manageable

The vast majority of 23baj players in Bangladesh enjoy gaming responsibly. These practical guidelines can help you keep it that way:

• ▸Set a fixed budget before you start each session. Decide in advance the maximum amount you are willing to spend and stick to it — regardless of results.
• ▸Treat any money deposited on 23baj as entertainment spending — money you are prepared to lose, just as you would with cinema tickets or a meal out. Never gamble with money you need for rent, food, or bills.
• ▸Take regular breaks. Step away from the screen every 30 to 60 minutes. Use the session reminder tool to help you track the time you spend playing.
• ▸Do not chase losses. If you have reached your session budget and are behind, accept the outcome and stop. Trying to win back losses in the same session rarely works and often leads to spending more than you intended.
• ▸Never gamble under the influence of alcohol, when you are tired, or when you are in an emotionally distressed state. Clear, calm decision-making is essential for responsible play.
• ▸Balance gaming with other activities. Maintain your social connections, hobbies, and daily routines. Gaming should be one small part of a well-rounded daily life, not the focus of it.

Protecting Vulnerable People and Minors

If you share a device with family members — including children, elderly relatives, or anyone who may be vulnerable to problem gambling — it is important to take steps to prevent their access to the 23baj platform. We recommend using the password lock or screen-time controls available on your smartphone or tablet to restrict access when you are not using the device.

If you are concerned that someone close to you has a gambling problem, the most helpful thing you can do is to have an open, non-judgemental conversation with them about your concerns. Let them know that support is available and that seeking help is a sign of strength, not weakness. If they are a registered 23baj player, you may also contact our support team to raise your concern and we will take appropriate steps within the limits of our privacy obligations.

How to Request a Self-Exclusion or Time-Out

Requesting a self-exclusion or time-out from 23baj is straightforward. Follow these steps:

• 1.Send an email to [email protected] from the email address registered to your 23baj account.
• 2.In your email, state clearly whether you are requesting a time-out (and for how long) or a self-exclusion (and for how long, or permanently).
• 3.Include your full name and registered username so our team can locate your account quickly and process your request without delay.
• 4.Our support team will confirm the action taken by return email. Time-outs are applied immediately. Self-exclusions are applied within one business day and a written confirmation will be sent to your registered email address.

Please be aware that during any active time-out or self-exclusion period, 23baj will not send you any promotional communications. If you receive marketing from 23baj during your exclusion period, please notify us immediately so that we can investigate and rectify the issue.

Need Help Right Now? Contact Us Immediately

If you feel that your gaming is out of control, or if you are in financial difficulty as a result of gambling, please do not wait. Reaching out early makes a real difference. Our support team is available to help you apply protective measures to your account immediately — no questions asked, no judgement made.

We ask that all players in Bangladesh — whether they are casual players who log in once a week or frequent players who enjoy daily sessions — take a few minutes to familiarise themselves with the tools on this page. Responsible gaming is a shared responsibility between 23baj and every player on our platform. We are committed to doing our part, and we ask you to do yours.